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Quest Professional Services Automation

Reduce revenue lost from disorganized billing processes and administrative overhead with automation. Quest Professional Services Automation (PSA) leverages familiarity with Microsoft Outlook and the power of Microsoft Dynamics CRM with automation for an effective, easy-to-deploy time tracking solution.

 

Quest PSA includes:

  • Time entry and tracking mechanism
  • Project accounting and budget tracking
  • Resource allocation and forecasting
  • Calendar view of resource schedules
  • Resource utilization reporting

 

Other time tracking systems are often burdensome, requiring employees to learn new software and submit double entries. Quest PSA seamlessly integrates with Outlook’s calendar so that time entry is never duplicated and billable hours are not lost between disparate systems.

 

 

 

Quest PSA delivers Key Performance Indicators (KPI), including:

  • Billing Efficiency
  • Realized Rate
  • Realized Revenue
  • Estimated versus Actual hours

Quest PSA does more than track hours. The ability to create powerful reports provides insight into project efficiency, keeping projects on time and on budget. With the click of a button users can view billing summaries, resource allocation, and project scorecards and statistics.

 

 

 

 

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Technology Assessments

Many organizations invest in business applications and don’t get the tangible payback they expect. SureAssessSM is a turnkey, fixed-fee assessment process focused on maximizing business efficiency and technology utilization.

Business Efficiency

Optimizing business processes increases profit. Our SureProcessSM methodology employs the concepts of Eliminate (non-value added tasks), Simplify (remaining tasks), and Automate (where reasonable) to maximize the efficiency and measurement of your business.

Technology Enablement

Technology is critical to business processes such as revenue enablement, customer service, and resource management. Whether you choose cloud-based solutions and utilize our turnkey SureDeploySM implementation process or need our expert implementation and project management skills, we can help you achieve success.